Refund Policy

Effective Date: August 1, 2026

At Party Scape Events, every event is thoughtfully planned and customized specifically for each client. Because we begin preparing your event well in advance, please review our refund policy before booking.

Deposits

A non-refundable deposit is required to reserve your event date. Your event date is not secured until the deposit has been received and your booking has been confirmed.

Deposits cover planning, scheduling, and preparation costs and are therefore non-refundable.

Final Payment

The remaining balance must be paid by the due date outlined in your invoice or service agreement.

Failure to submit payment by the due date may result in cancellation of your event and forfeiture of your deposit.

Client Cancellations

If you need to cancel your event, please notify us as soon as possible.

Deposits are non-refundable.
Payments made beyond the deposit may be refunded only if no custom items have been purchased or work has not yet begun. Any eligible refund will be determined on a case-by-case basis and may be reduced by costs already incurred.

Rescheduling

If your event needs to be rescheduled, we will do our best to accommodate your new date based on availability.

Requests to reschedule should be made as early as possible. Rescheduling is not guaranteed and may require additional fees if significant changes are made.

Custom & Personalized Items

Custom-made or personalized items, including but not limited to signs, printed materials, personalized décor, favors, and specialty items, are non-refundable once production has begun.

Weather & Outdoor Events

Outdoor events are subject to weather conditions. The safety of our clients, guests, and team is our top priority.

In the event of severe weather or conditions that make an outdoor setup unsafe or impractical, Party Scape Events does not offer refunds due to weather-related cancellations. Instead, we will gladly work with you to reschedule your event to a new available date.

Rescheduled events are subject to our availability. We encourage clients to choose an alternate date as soon as possible to ensure the best chance of securing their preferred reschedule date.

Hotel Room Experiences

Clients are responsible for ensuring they have the necessary hotel permissions and room access at the scheduled setup time.

Refunds will not be issued if setup cannot be completed due to:

Late check-in
Denied hotel access
Incorrect reservation information
Failure to provide room access at the agreed-upon time

No-Shows

Failure to attend your scheduled event or provide access at the agreed-upon time will be considered a no-show. No refunds will be issued.

Party Scape Events Cancellations

If Party Scape Events must cancel due to circumstances beyond our control, such as severe illness, emergencies, or other unforeseen events, we will make every reasonable effort to reschedule your event. If rescheduling is not possible, any payments made beyond the non-refundable deposit will be refunded.

Questions

If you have questions about this Refund Policy, please contact us.

Party Scape Events
Charlotte, North Carolina

Email: support@partyscapeevents.com
Phone: 704-559-0221